Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened, in the same condition you received it, and in its original packaging. This is required for hygiene and safety reasons, as our products are applied to the skin. You will also need your receipt or proof of purchase.
How to Start a Return
To start a return, contact us at hello@tattoonumbingcreams.co.nz. Items sent back to us without first requesting a return will not be accepted. Once your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
We cannot accept returns on sale items or gift cards. For hygiene reasons, opened or used products cannot be returned unless faulty.
Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a new order separately.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received a refund, please contact us at hello@tattoonumbingcreams.co.nz.
Your Rights Under New Zealand Law
Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Contact Us
For any questions about returns or refunds, please contact us using the details below:
Business Name: Tattoo Care NZ
Address: 31/35 Carbine Road, Mount Wellington, Auckland 1060, New Zealand
Business Hours: Mon–Fri 9am–5pm NZST
Email: hello@tattoonumbingcreams.co.nz
Phone: 022 564 2505